EMS Operations Leader — Field Team & Logistics

Global Medical Response; Live Oak (CA); On-site; USD 120,000 - 130,000; Full time

Job summary

Global Medical Response is seeking an Operations Supervisor in Santa Cruz / Scotts Valley, CA, to oversee day-to-day operations, including liaison between field staff and management, interface with outside agencies, system status monitoring, and scheduling support. Immediate, full-time exempt position with a $120K–$130K salary.

The role requires a Paramedic background with at least two years of full-time EMS experience, strong communication, and a solid understanding of operations policies.

Qualifications

• High school diploma or GED
• Minimum of 18 years of age
• Minimum of two (2) years full-time employment as a Paramedic
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary
• Maintain familiarity with and provide interpretation of operational policies and procedures
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation
• Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department
• Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff
• Ensure 100% of operational response exceptions are brought to closure with appropriate action
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES
• Share on-call Coordinator duties as required
• Maintain punctual and regular attendance
• Adhere to all company policies and procedures

Job description

Global Medical Response is seeking an Operations Supervisor in Santa Cruz / Scotts Valley, CA, to oversee day-to-day operations, including liaison between field staff and management, interface with outside agencies, system status monitoring, and scheduling support. Immediate, full-time exempt position with a $120K–$130K salary.

The role requires a Paramedic background with at least two years of full-time EMS experience, strong communication, and a solid understanding of operations policies.