Operations Supervisor

Global Medical Response; Santa Cruz (CA); On-site; USD 120,000 - 130,000; Full time

Job summary

AMR is hiring an Operations Supervisor in Santa Cruz/ Scotts Valley area to oversee day-to-day EMS field operations. You will facilitate communication between field staff and management, coordinate scheduling, and supervise EMTs and Paramedics to ensure quality pre-hospital care.

The role demands strong knowledge of operational policies, staffing coordination, and the ability to respond to inquiries quickly.

Qualifications

• Two years full-time employment as a Paramedic.
• Strong understanding of pre-hospital care delivery.
• Knowledge of operations policies and procedures.
• Excellent oral and written communication.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other staff.
• Maintain familiarity with operational policies and procedures.
• Ensure quality field operations through daily contact, oversight and evaluation.
• Assess equipment, supply and vehicle needs; coordinate service with Materials Management.
• Ensure 100% reconciliation of ticket-work daily.
• Respond to customer and staff inquiries and complaints promptly.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.

Skills

EMT/Paramedic supervision

Communication skills

Operations coordination

Policy interpretation

Education

High school diploma or GED

Job description

Santa Cruz, Scotts Valley CA

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

$120K - $130K Salary Rate

Operations Supervisor

We are hiring an operations Supervisor that will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Minimum of 18 years of age
• Minimum of two (2) years full-time employment as a Paramedic
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures.
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off: benefits page

Salary Range: $120K - $130K Annually

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