EMS Operations Leader: Field Support & Scheduling

ADP, Inc.; Maryland; On-site; USD 57,000 - 70,000; Full time

Job summary

LifeStar Response is seeking a Lead EMS Operations Supervisor in Annapolis Junction, MD to lead field operations, coach staff, and ensure timely, safe transport services. This hands-on leadership role focuses on attendance, scheduling, performance, and operational reliability.

You will drive staffing solutions, generate reports, investigate issues, coordinate vehicle logistics, and mentor supervisors while collaborating with Operations and HR to resolve concerns.

Qualifications

• Prior supervisory or leadership experience.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to handle employee issues professionally and objectively.
• Experience in EMS, transportation, healthcare, logistics, or a similar operational environment preferred.
• Experience with Samsara or fleet/telematics systems is a plus.

Responsibilities

• Tracking attendance, punctuality, call-offs, and timekeeping issues.
• Addressing employee concerns such as lateness, dress code, professionalism, and performance.
• Providing coaching and participating in corrective action.
• Troubleshooting scheduling and staffing issues.
• Generating and reviewing operational reports.
• Conducting fact-finding and employee investigations.
• Maintaining uniform inventory and coordinating orders.
• Managing truck and vehicle logistics between bases.
• Monitoring Samsara activity and providing driver coaching.
• Working closely with Operations and HR to resolve employee and operational concerns.
• Supporting supervisors and employees with day-to-day operational needs.
• Identifying recurring issues and helping develop solutions.

Skills

Leadership

Supervisory experience

Communication

Problem solving

Attention to detail

Time management

Tools

Samsara

Job description

LifeStar Response is seeking a Lead EMS Operations Supervisor in Annapolis Junction, MD to lead field operations, coach staff, and ensure timely, safe transport services. This hands-on leadership role focuses on attendance, scheduling, performance, and operational reliability.

You will drive staffing solutions, generate reports, investigate issues, coordinate vehicle logistics, and mentor supervisors while collaborating with Operations and HR to resolve concerns.