EMS Operations Leader: Field & Dispatch Coordination

Global Medical Response; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Global Medical Response is seeking an Operations Supervisor to oversee day-to-day operations, facilitate communication between field staff and management, interface with outside agencies, monitor system status, and support short-term scheduling and equipment maintenance within the 47,000 annual response division.

The role requires extensive EMS field experience, knowledge of AMR policies, and leadership capabilities to manage performance and compliance across sites.

Qualifications

• Prioritize multiple tasks and manage time effectively.
• Work independently and as part of a team.
• Maintain discretion and confidentiality in sensitive areas.
• Be present regularly and reliably.
• Demonstrate strong organizational and personnel management skills.
• Extensive EMS field experience.
• Knowledge of AMR policies and procedures.
• Paramedic certification (NREMT) and Oregon State certification or reciprocity eligible.

Responsibilities

• Communicate corporate missions, vision, strategies and goals to staff.
• Provide performance feedback to subordinates.
• Interface with allied health agencies and public service providers.
• Attend EMS meetings and functions.
• Issue clarification memos for policies and procedures.
• Inspect ambulances and stations for standards.
• Measure compliance with patient care and system status standards.
• Ensure timely record keeping and invoicing documentation.
• Review daily response data and run reports; investigate complaints and resolve them.
• All other duties as assigned.

Skills

Prioritization

Independent work

Discretion & confidentiality

Attendance

Organizational skills

EMS field experience

AMR policies knowledge

Education

NREMT- Paramedic and Oregon State Paramedic Certification or reciprocity eligible

Job description

Global Medical Response is seeking an Operations Supervisor to oversee day-to-day operations, facilitate communication between field staff and management, interface with outside agencies, monitor system status, and support short-term scheduling and equipment maintenance within the 47,000 annual response division.

The role requires extensive EMS field experience, knowledge of AMR policies, and leadership capabilities to manage performance and compliance across sites.