Lead EMS Operations Supervisor

Keystone Quality Transport Company; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

LifeStar Response is hiring a Lead EMS Operations Supervisor to guide our daily operations, ensuring staffing, scheduling, and performance standards are met. This role combines hands-on leadership with problem solving to keep operations running smoothly across bases.

The ideal candidate has supervisory experience in EMS/transport or logistics, strong communication, and a track record of coaching teams while maintaining safety and service levels.

Qualifications

• Prior supervisory or leadership experience.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to handle employee issues professionally and objectively.
• Strong attention to detail and follow-through.
• Experience in EMS, transportation, healthcare, logistics, or a similar operational environment preferred.
• Experience with Samsara or fleet/telematics systems is a plus.

Responsibilities

• Tracking attendance, punctuality, call-offs, and timekeeping issues.
• Addressing employee concerns such as lateness, dress code, professionalism, and performance.
• Providing coaching and participating in corrective action.
• Troubleshooting scheduling and staffing issues.
• Generating and reviewing operational reports.
• Conducting fact-finding and employee investigations.
• Maintaining uniform inventory and coordinating orders.
• Managing truck and vehicle logistics between bases.
• Monitoring Samsara activity and providing driver coaching.
• Working closely with Operations and HR to resolve employee and operational concerns.
• Supporting supervisors and employees with day-to-day operational needs.
• Identifying recurring issues and helping develop solutions.

Skills

Leadership experience

Organizational skills

Communication skills

Issue handling

Attention to detail

EMS/Transportation experience

Fleet/telematics experience

Job description

We're Hiring: Lead EMS Operations Supervisor

LifeStar Response is looking for a Lead Operations Supervisor to join our Operations team!

This is a hands-on leadership role for someone who enjoys solving problems, holding teams accountable, and keeping day-to-day operations running smoothly.

What You'll Do

• Tracking attendance, punctuality, call-offs, and timekeeping issues.
• Addressing employee concerns such as lateness, dress code, professionalism, and performance.
• Providing coaching and participating in corrective action.
• Troubleshooting scheduling and staffing issues.
• Generating and reviewing operational reports.
• Conducting fact-finding and employee investigations.
• Maintaining uniform inventory and coordinating orders.
• Managing truck and vehicle logistics between bases.
• Monitoring Samsara activity and providing driver coaching.
• Working closely with Operations and HR to resolve employee and operational concerns.
• Supporting supervisors and employees with day-to-day operational needs.
• Identifying recurring issues and helping develop solutions.

What We're Looking For

We're looking for a dependable, organized leader who can communicate clearly, address problems directly, and follow through.

The Ideal Candidate Will Have

• Prior supervisory or leadership experience.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to handle employee issues professionally and objectively.
• Strong attention to detail and follow-through.
• Experience in EMS, transportation, healthcare, logistics, or a similar operational environment preferred.
• Experience with Samsara or fleet/telematics systems is a plus.

Why Join LSR?

At LifeStar Response our operations leaders have a direct impact on our employees, our crews, and the communities we serve.

If you're someone who likes being in the middle of the action, solving problems, supporting your team, and making sure things get done, we'd like to hear from you.