EMS Operations Lead: Scheduling, Coaching & Logistics

Keystone Quality Transport Company; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

LifeStar Response is hiring a Lead EMS Operations Supervisor to guide our daily operations, ensuring staffing, scheduling, and performance standards are met. This role combines hands-on leadership with problem solving to keep operations running smoothly across bases.

The ideal candidate has supervisory experience in EMS/transport or logistics, strong communication, and a track record of coaching teams while maintaining safety and service levels.

Qualifications

• Prior supervisory or leadership experience.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to handle employee issues professionally and objectively.
• Strong attention to detail and follow-through.
• Experience in EMS, transportation, healthcare, logistics, or a similar operational environment preferred.
• Experience with Samsara or fleet/telematics systems is a plus.

Responsibilities

• Tracking attendance, punctuality, call-offs, and timekeeping issues.
• Addressing employee concerns such as lateness, dress code, professionalism, and performance.
• Providing coaching and participating in corrective action.
• Troubleshooting scheduling and staffing issues.
• Generating and reviewing operational reports.
• Conducting fact-finding and employee investigations.
• Maintaining uniform inventory and coordinating orders.
• Managing truck and vehicle logistics between bases.
• Monitoring Samsara activity and providing driver coaching.
• Working closely with Operations and HR to resolve employee and operational concerns.
• Supporting supervisors and employees with day-to-day operational needs.
• Identifying recurring issues and helping develop solutions.

Skills

Leadership experience

Organizational skills

Communication skills

Issue handling

Attention to detail

EMS/Transportation experience

Fleet/telematics experience

Job description

LifeStar Response is hiring a Lead EMS Operations Supervisor to guide our daily operations, ensuring staffing, scheduling, and performance standards are met. This role combines hands-on leadership with problem solving to keep operations running smoothly across bases.

The ideal candidate has supervisory experience in EMS/transport or logistics, strong communication, and a track record of coaching teams while maintaining safety and service levels.