EMS Operations Supervisor – Lead Field Teams (DC)

American Medical Response; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Medical Response seeks an EMS Operations Supervisor in Washington, DC to oversee field personnel and ensure compassionate, high-quality care. The role includes directing day-to-day operations, coordinating during disasters, and supporting crews to achieve optimal performance.

Qualifications include EMS field experience and supervisory or instructor background; a high school diploma or GED is required, with an associate or bachelor’s degree preferred.

Qualifications

• EMS field experience is required.
• Field training officer, instructor, or supervisory experience is preferred.
• High school diploma or GED required; associate or bachelor's degree in business/healthcare or related field preferred.

Responsibilities

• Gather information on accidents/incidents and report findings to management for investigation.
• Coordinate operations during disasters or major events.
• Document customer issues and work with team to resolve for customer satisfaction.
• Assist field personnel (CCTs, Paramedics, EMTs) with resources after critical incidents.
• Schedule crews and ensure street readiness at start of shifts.
• Function as a crew EMT as required and provide support to field personnel to maximize performance.
• Provide daily direction and set clear expectations for field staff.
• Participate in orientation of new employees and ensure policy adherence.
• Interact with service providers to manage AMR image and service delivery.

Skills

EMS Field Experience

Field Training Officer Experience

Instructor Experience

Supervisory Experience

Education

High School Diploma or GED

AA/BS in Business, Healthcare or related field preferred

Job description

Global Medical Response seeks an EMS Operations Supervisor in Washington, DC to oversee field personnel and ensure compassionate, high-quality care. The role includes directing day-to-day operations, coordinating during disasters, and supporting crews to achieve optimal performance.

Qualifications include EMS field experience and supervisory or instructor background; a high school diploma or GED is required, with an associate or bachelor’s degree preferred.