EMS Operations Leader: Dispatch & Field Excellence

Lifecare Ambulance; Elyria (OH); On-site; USD 60,000 - 72,000; Full time

Job summary

Lifecare Ambulance in Elyria, OH is seeking an EMS Operations Manager to ensure continuous service monitoring, timely improvements, and reliable patient care across all dispatch and field operations. You will lead scheduling, resource allocation, staff development, and incident response, partnering with HR and leadership to align with company goals, safety standards, and quality metrics.

This full-time role requires Ohio Paramedic certification, EMS systems management experience, and a track

Qualifications

• Proven ability to lead and manage EMS operations.
• Strong planning, scheduling, and resource coordination skills.
• Excellent communication and conflict-resolution abilities.

Responsibilities

• Support, guide, coach, and counsel EMTs and Paramedics.
• Plan, direct, and coordinate the work of subordinates.
• Manage major components of the EMS organization.
• Oversee and manage operational scheduling for divisions.
• Lead interviews and assist HR with staffing decisions as needed.
• Drive improvements to efficiency, safety, and quality.

Skills

Business management

Leadership

Critical thinking

Communication

Conflict resolution

Staff supervision

Education

State of Ohio Certified Paramedic

Job description

Lifecare Ambulance in Elyria, OH is seeking an EMS Operations Manager to ensure continuous service monitoring, timely improvements, and reliable patient care across all dispatch and field operations. You will lead scheduling, resource allocation, staff development, and incident response, partnering with HR and leadership to align with company goals, safety standards, and quality metrics.

This full-time role requires Ohio Paramedic certification, EMS systems management experience, and a track