EMS Operations Lead: Field & Station Coordination

AMR; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

AMR in Portland, OR is seeking an Operations Supervisor to oversee day-to-day EMS operations, staff coordination and interface with public service providers. The role emphasizes maintaining response readiness, ensuring documentation accuracy and enforcing AMR policies across stations.

The successful candidate will have extensive EMS field experience, paramedic certification eligibility, and prior supervisor experience to lead teams and improve service delivery in a 47,000 annual response

Qualifications

• MINIMUM REQUIRED QUALIFICATIONS:Ability to prioritize multiple tasks.
• Ability to work independently and as a team member.
• Ability to employ discretion and confidentiality in sensitive areas.
• Regular and predictable attendance.
• Demonstrated organizational ability and personnel management skills.
• Extensive EMS field experience.
• Knowledge of AMR policies and procedures
• NREMT- Paramedic and Oregon State Paramedic Certification or eligible for reciprocity
• Prefer prior experience as an EMS Supervisor.

Responsibilities

• Communicate corporate missions, vision, strategies and goals to non-supervisory staff.
• Provide performance feedback to subordinates through positive reinforcement and disciplinary process.
• Interface with allied health agencies and public service providers.
• Attend emergency medical service meetings and functions.
• Issue clarification memoranda to communicate corporate and divisional policies and procedures.
• Inspect ambulances and stations and ensure compliance with appearance/ inventory standards.
• Measure compliance with patient care and system status standards.
• Manage methods to ensure timely record keeping and submission of information and documentation to attain optimum invoice generation.
• Review daily response data and run necessary reports.
• Investigate complaints regarding clinical care and customer service, including interviewing personnel, contacting complaint, recommending resolution and ensuring all reports are filed.
• All other duties as assigned

Job description

AMR in Portland, OR is seeking an Operations Supervisor to oversee day-to-day EMS operations, staff coordination and interface with public service providers. The role emphasizes maintaining response readiness, ensuring documentation accuracy and enforcing AMR policies across stations.

The successful candidate will have extensive EMS field experience, paramedic certification eligibility, and prior supervisor experience to lead teams and improve service delivery in a 47,000 annual response