EMS Field Operations Executive (24/7)

American Ambulance Company; Fresno (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

American Ambulance is seeking a Director of Field Operations to provide strategic leadership and oversight of Field Operations, ensuring safe, reliable, and high-quality emergency medical services in the communities we serve.

This role coordinates with executive leadership and drives performance, workforce planning, regulatory compliance, and service quality while managing resources and accountability across Fresno, Kings, and Madera operations.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Health Science, Emergency Medical Services, or a closely related field.
• Minimum of five years of progressively responsible leadership experience, including at least three years in a management role with responsibility for personnel, operations, performance, and regulatory compliance.
• Demonstrated ability to lead large, complex, 24/7 operations and manage competing operational priorities.
• Strong knowledge of workforce planning, budgeting, performance management, quality improvement, and policy implementation.
• Excellent written, verbal, interpersonal, and presentation skills, with the ability to communicate effectively at all organizational levels.
• Proven ability to exercise sound judgment, maintain accountability, resolve complex issues, and lead teams through organizational change.
• Master’s degree in Business Administration, Healthcare Administration, Health Science, Emergency Medical Services, or a closely related field (preferred).
• Leadership experience within emergency medical services, healthcare, public safety, transportation, or another highly regulated operational environment.
• May purchase or authorize the purchase of inventoried items.
• May authorize equipment maintenance/repairs up to $500.
• May purchase and be reimbursed for non-budgeted, non-inventoried expenses up to $100.
• May not contract or make financial commitments on behalf of the Company.

Responsibilities

• Assures Field Operations complies with the contractual and legal requirements.
• Emphasizes safety within operations.
• Appropriately represents American Ambulance and the Field Operations department within and outside the organization.
• Works to maximize effective unit hours in accordance with the System Status Plan.
• Assures appropriate investigation of all Field Operations incidents and provision of appropriate education, reinforcement.
• Establishes Field Operation’s performance reporting and plans and implements appropriate measures to maintain and improve performance.
• Reports performance to the COO and President, with appropriate analysis.
• Ensures cooperative and collaborative relationships between departments.
• Ensures regular communication within the department, including regular meetings of management and supervisory staff.
• Ensures development, compliance and enforcement of all policies, procedures, processes, and protocols of the American Ambulance Employee Handbook, Field Operations SOPs, Field Supervisor SOPs, and Fresno County Health Services Agency Policies.

Skills

Leadership experience

Regulatory compliance knowledge

Workforce planning

Budgeting

Communication

24/7 operations leadership

Education

Bachelor’s degree in Business Administration/Healthcare Administration/Health Science/EMS or related field

Master’s degree in Business Administration/Healthcare Administration/Health Science/EMS (preferred)

Job description

American Ambulance is seeking a Director of Field Operations to provide strategic leadership and oversight of Field Operations, ensuring safe, reliable, and high-quality emergency medical services in the communities we serve.

This role coordinates with executive leadership and drives performance, workforce planning, regulatory compliance, and service quality while managing resources and accountability across Fresno, Kings, and Madera operations.