EMS Emergency Dispatcher — Life-Saving Call Center

911 Emergency Communications; Tennessee; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education support

Shift premiums

Job summary

911 Emergency Communications in Ooltewah, TN seeks Emergency Medical Dispatchers to gather patient details and coordinate EMS resources using approved protocols. The role involves handling urgent medical calls, confirming locations, and prioritizing responses to support responders.

A high school diploma is commonly required; EMS dispatcher certification and CPR may be needed. Employees may work overnight or on rotating schedules and participate in ongoing quality reviews.

Qualifications

• High school diploma or equivalent.
• EMS dispatcher certification preferred or required by assignment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Call handling

Multitasking

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Ooltewah, TN seeks Emergency Medical Dispatchers to gather patient details and coordinate EMS resources using approved protocols. The role involves handling urgent medical calls, confirming locations, and prioritizing responses to support responders.

A high school diploma is commonly required; EMS dispatcher certification and CPR may be needed. Employees may work overnight or on rotating schedules and participate in ongoing quality reviews.