EMS Emergency Dispatcher — Fast, Critical Call Center Role

911 Emergency Communications; Pineola (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Pineola, NC is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather caller information, confirm locations, and assign priority using approved protocols.

This role may require overnight or weekend shifts, certification requirements, and a focus on accuracy, confidentiality, and teamwork to support responders in time-critical situations.

Qualifications

• High school diploma or equivalent required; sponsor training may be offered.
• CPR certification and additional coursework may be required.
• EMD certification is preferred and consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources per assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Dispatch protocols

Data entry

Coordination

Documentation

Problem solving

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Pineola, NC is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather caller information, confirm locations, and assign priority using approved protocols.

This role may require overnight or weekend shifts, certification requirements, and a focus on accuracy, confidentiality, and teamwork to support responders in time-critical situations.