EMS Emergency Dispatcher | 911 Call Center Pro

Cataldo Ambulance Service, Inc.; Malden (MA); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Cataldo Ambulance Service, Inc. in Malden, MA is seeking an Emergency Medical Dispatcher (EMD) for our 911 call center. The role involves assessing calls, dispatching ambulances, and providing pre-arrival instructions to callers. Strong communication and multitasking skills are essential for fast-paced operations.

Qualifications include a high school diploma or GED and EMD/CPR/911 certifications. The position requires availability for day/evening/overnight shifts, including holidays.

Qualifications

• High school diploma or GED required.
• Prior EMS or public safety dispatcher experience preferred.
• Ability to type 20-30 wpm while gathering information and multitasking.

Responsibilities

• Answer emergency and non-emergency calls; assess nature and location of emergencies.
• Gather relevant information rapidly.
• Dispatch EMS resources including ALS, BLS, and Wheelchair Van.
• Provide step-by-step medical instructions to callers as needed.
• Communicate expected arrival times to facilities and track status.
• Maintain real-time records of calls and incident times.
• Ensure compliance with policies and maintain attendance.

Skills

Verbal communication

Multitasking

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Cataldo Ambulance Service, Inc. in Malden, MA is seeking an Emergency Medical Dispatcher (EMD) for our 911 call center. The role involves assessing calls, dispatching ambulances, and providing pre-arrival instructions to callers. Strong communication and multitasking skills are essential for fast-paced operations.

Qualifications include a high school diploma or GED and EMD/CPR/911 certifications. The position requires availability for day/evening/overnight shifts, including holidays.