EMS Emergency Dispatch Specialist

University Hospital; Newark (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

University Hospital is seeking an EMS Emergency Call Taker to receive and triage emergency and non-emergency calls using MPDS. You will deliver pre-arrival instructions, coordinate EMS resources, and monitor communications to safeguard field operations, reporting to an EMS Communications Supervisor from the central EMS center.

The role requires a high school diploma or GED, 1 year of emergency services and dispatch experience, and NJ certifications (EMD, Basic Telecommunicator) with MPDS and AHA

Qualifications

• High school diploma or GED required.
• 1 year of emergency services experience preferred.
• 1 year of public safety dispatching experience preferred.
• Fire Dispatch certification preferred.
• Must pass medical evaluation and respirator fit test; wear N95 per PEOSHA standards.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Answers and triages emergency and non-emergency calls using MPDS and Fire Service Communications System.
• Gathers and processes essential caller information quickly and accurately.
• Provides pre-arrival and post-dispatch instructions to callers as needed.
• Dispatches and coordinates the response of appropriate EMS resources.
• Monitors radio and phone communications to ensure operational efficiency and responder safety.
• Operates under the supervision of an EMS Communications Supervisor.
• Primarily functions within the EMS communications center, with the ability to assist in the field as required.

Skills

Emergency call handling

Public safety dispatch

Bilingual English/Spanish

Attention to detail

Education

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification

MPDS Certification (within 1 year of hire)

AHA BLS for Healthcare Provider

ICS 100 Certification

NIMS Awareness Certification

Job description

University Hospital is seeking an EMS Emergency Call Taker to receive and triage emergency and non-emergency calls using MPDS. You will deliver pre-arrival instructions, coordinate EMS resources, and monitor communications to safeguard field operations, reporting to an EMS Communications Supervisor from the central EMS center.

The role requires a high school diploma or GED, 1 year of emergency services and dispatch experience, and NJ certifications (EMD, Basic Telecommunicator) with MPDS and AHA