EMS Dispatch & Emergency Triage Specialist

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account & Flexible SP

Short- & Long-Term Disability

Pension Plan

Pet Insurance

Employee Assistance Program

Professional Development

Job summary

University Hospital is seeking an EMS Emergency Call Taker to triage both emergency and non-emergency calls using the Medical Priority Dispatch System. You will gather critical information, provide pre-arrival instructions, and dispatch EMS resources under the guidance of a supervisor.

Role requires a high school diploma or GED and relevant certification, with preferred experience in emergency services and dispatching.

Qualifications

• High school diploma or GED required.
• 1 year of emergency services experience preferred.
• 1 year of public safety dispatching experience preferred.
• Fire Dispatch certification preferred.
• Pass medical evaluation and respirator fit test, wear N95 mask per PEOSHA.
• Bilingual English/Spanish skills preferred.
• Current: NJ Basic Telecommunicator Certification, NJ EMD Certification, MPDS Certification within 1 year, AHA BLS, ICS 100, NIMS Awareness.

Responsibilities

• Answers and triages emergency and non-emergency calls using MPDS and Fire Service Communications System.
• Gathers and processes essential caller information quickly and accurately.
• Provides pre-arrival and post-dispatch instructions to callers as needed.
• Dispatches and coordinates the response of appropriate EMS resources.
• Monitors radio and phone communications to ensure operational efficiency and responder safety.
• Operates under the supervision of an EMS Communications Supervisor.
• Primarily functions within the EMS communications center, with the ability to assist in the field as required.

Skills

Bilingual English/Spanish

Emergency services experience

Public safety dispatching experience

Education

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification

MPDS Certification

AHA BLS for the Healthcare Provider

ICS 100

NIMS Awareness

Job description

University Hospital is seeking an EMS Emergency Call Taker to triage both emergency and non-emergency calls using the Medical Priority Dispatch System. You will gather critical information, provide pre-arrival instructions, and dispatch EMS resources under the guidance of a supervisor.

Role requires a high school diploma or GED and relevant certification, with preferred experience in emergency services and dispatching.