EMS Dispatcher — 24/7 Critical Call Center Operator

County Emergency Communications; Medford Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Medford, New Jersey is seeking Emergency Medical Dispatchers to join a 24/7 operation. You will receive calls for illness and injury, verify locations, determine priorities using approved protocols, and coordinate ambulance resources under medical oversight.

The role may require overnight shifts, weekends, and overtime; a high school diploma or equivalent is commonly required, with EMT or paramedic credentials not universal.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; sponsor training may be offered.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority using the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Call handling

Questioning and verification

Decision making under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

Approved medical dispatch system

Job description

County Emergency Communications in Medford, New Jersey is seeking Emergency Medical Dispatchers to join a 24/7 operation. You will receive calls for illness and injury, verify locations, determine priorities using approved protocols, and coordinate ambulance resources under medical oversight.

The role may require overnight shifts, weekends, and overtime; a high school diploma or equivalent is commonly required, with EMT or paramedic credentials not universal.