EMS Emergency Call Taker

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account & Flexible SP

Short- & Long-Term Disability

Pension Plan

Pet Insurance

Employee Assistance Program

Professional Development

Job summary

University Hospital is seeking an EMS Emergency Call Taker to triage both emergency and non-emergency calls using the Medical Priority Dispatch System. You will gather critical information, provide pre-arrival instructions, and dispatch EMS resources under the guidance of a supervisor.

Role requires a high school diploma or GED and relevant certification, with preferred experience in emergency services and dispatching.

Qualifications

• High school diploma or GED required.
• 1 year of emergency services experience preferred.
• 1 year of public safety dispatching experience preferred.
• Fire Dispatch certification preferred.
• Pass medical evaluation and respirator fit test, wear N95 mask per PEOSHA.
• Bilingual English/Spanish skills preferred.
• Current: NJ Basic Telecommunicator Certification, NJ EMD Certification, MPDS Certification within 1 year, AHA BLS, ICS 100, NIMS Awareness.

Responsibilities

• Answers and triages emergency and non-emergency calls using MPDS and Fire Service Communications System.
• Gathers and processes essential caller information quickly and accurately.
• Provides pre-arrival and post-dispatch instructions to callers as needed.
• Dispatches and coordinates the response of appropriate EMS resources.
• Monitors radio and phone communications to ensure operational efficiency and responder safety.
• Operates under the supervision of an EMS Communications Supervisor.
• Primarily functions within the EMS communications center, with the ability to assist in the field as required.

Skills

Bilingual English/Spanish

Emergency services experience

Public safety dispatching experience

Education

NJ Basic Telecommunicator Certification

NJ Emergency Medical Dispatcher (EMD) Certification

MPDS Certification

AHA BLS for the Healthcare Provider

ICS 100

NIMS Awareness

Job description

About The Role

The EMS Emergency Call Taker is responsible for receiving and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting critical information, delivering pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Call Taker monitors all communications to ensure efficiency and the safety of field units, operating under the guidance of an EMS Communications Supervisor. This position works primarily in the communications center, but may assist in the field as needed, completing all required documentation and contributing to the smooth operation of EMS services while professionally representing University Hospital and its EMS team.

Responsibilities

• Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System
• Gathers and processes essential caller information quickly and accurately
• Provides pre-arrival and post-dispatch instructions to callers as needed
• Dispatches and coordinates the response of appropriate EMS resources
• Monitors radio and phone communications to ensure operational efficiency and responder safety
• Operates under the supervision of an EMS Communications Supervisor
• Primarily functions within the EMS communications center, with the ability to assist in the field as required

Qualifications

• High school diploma or GED required
• One (1) year of emergency services experience preferred
• One (1) year of public safety dispatching experience preferred
• Fire Dispatch certification preferred
• Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in compliance with PEOSHA standards
• Bilingual English/Spanish skills preferred
• Required Credentials (must be current and in good standing):
  • NJ Basic Telecommunicator Certification
  • NJ Emergency Medical Dispatcher (EMD) Certification
  • Medical Priority Dispatch System (MPDS) Certification (must be obtained within 1 year of hire)
  • American Heart Association (AHA) BLS for the Healthcare Provider
  • Incident Command System (ICS) Level 100 Certification
  • National Incident Management System (NIMS) Awareness Certification

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey's Pay Transparency Act, the hourly pay range for this position is TE/1550 Probationary Rate: $23.57; Job Rate: $24.07; and Two-Year Rate: $24.79. University Hospital considers multiple factors when determining compensation, including, but not limited to, the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.