EMS Dispatcher — Urgent Medical Calls & Protocols

911 Emergency Communications; Edwardsburg (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Edwardsburg, MI seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify locations and details, ask critical questions, and provide protocol-based guidance to responders.

A dispatcher will work under physician-approved EMS protocols and may require CPR/EMD certifications. Experience with emergency communication systems and ability to stay calm under pressure is essential.

Qualifications

• High school diploma or GED is commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required. Consult vacancy for details.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Active listening

Multitasking

Calm under pressure

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Edwardsburg, MI seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify locations and details, ask critical questions, and provide protocol-based guidance to responders.

A dispatcher will work under physician-approved EMS protocols and may require CPR/EMD certifications. Experience with emergency communication systems and ability to stay calm under pressure is essential.