EMS Dispatcher: Critical Care Call Center

Emergency Telecommunicator Services; Gulf Breeze (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Gulf Breeze, FL is seeking qualified Emergency Medical Dispatchers to join our team. You will receive calls, verify location and details, and liaise with responders using approved protocols to prioritize emergency actions. Requires a high school diploma and CPR certification; EMD certification is preferred.

Training may be provided. The role involves extended console work, shifts, and adherence to medical oversight standards.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification is preferred or may be required by the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Gulf Breeze, FL is seeking qualified Emergency Medical Dispatchers to join our team. You will receive calls, verify location and details, and liaise with responders using approved protocols to prioritize emergency actions. Requires a high school diploma and CPR certification; EMD certification is preferred.

Training may be provided. The role involves extended console work, shifts, and adherence to medical oversight standards.