EMS Dispatcher: Rapid-Response Call Center Specialist

Emergency Telecommunicator Services; Malaga (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Malaga, NJ seeks Emergency Medical Dispatchers to handle urgent medical calls, gather data, and coordinate response priorities. You will follow approved protocols, document calls, and support responders with protocol-based instructions.

Positions may require CPR and EMD certification; additional coursework or EMT/paramedic credentials may be needed depending on the vacancy. Training and background checks are required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient\'s location, callback number, and access details
• Ask approved questions about the patient\'s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

EMD certification

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Malaga, NJ seeks Emergency Medical Dispatchers to handle urgent medical calls, gather data, and coordinate response priorities. You will follow approved protocols, document calls, and support responders with protocol-based instructions.

Positions may require CPR and EMD certification; additional coursework or EMT/paramedic credentials may be needed depending on the vacancy. Training and background checks are required.