EMS Dispatcher: Rapid, Life-Saving Medical Coordination

Emergency Telecommunicator Services; Napa (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Napa, CA is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responses. The role emphasizes accurate data collection, compliant protocol execution, and rapid decision-making under pressure.

Applicants typically hold a high school diploma or GED, CPR certification, and may require dispatcher certification depending on the vacancy. The position may require overtime and shift work as needed by the agency.

Qualifications

• High school diploma or GED required or equivalent.
• CPR certification preferred; EMT or paramedic credentials may be required depending on assignment.
• Current Emergency Medical Dispatcher certification may be required by the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Napa, CA is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responses. The role emphasizes accurate data collection, compliant protocol execution, and rapid decision-making under pressure.

Applicants typically hold a high school diploma or GED, CPR certification, and may require dispatcher certification depending on the vacancy. The position may require overtime and shift work as needed by the agency.