EMS Dispatcher & Patient Care Coordinator

Team Ambulance; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

TEAM MOBILE HEALTH CARE in Memphis is seeking a full-time dispatcher who receives and dispatches emergency and non-emergency calls, collaborates with the Operations Center, and supports TMHC and contracted clients.

The role emphasizes leadership, clear communication, rapid assessment of calls, and accurate transmission of information using EMS CAD equipment. Strong multitasking and time-management skills are essential, with 1 year of dispatching preferred.

Qualifications

• High School Diploma or Equivalent.
• Superior Customer Service and Critical Thinking Skills.
• Strong multi-tasking and time management abilities.
• One year of dispatching preferred.
• Operates an EMS CAD system to receive and transmit information.

Responsibilities

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC and contracted clients.
• Evaluate incoming calls to determine the appropriate EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Skills

Excellent communication

Customer service

Decision making under pressure

Multitasking

Time management

Education

High School Diploma or Equivalent

Tools

EMS CAD system

Job description

TEAM MOBILE HEALTH CARE in Memphis is seeking a full-time dispatcher who receives and dispatches emergency and non-emergency calls, collaborates with the Operations Center, and supports TMHC and contracted clients.

The role emphasizes leadership, clear communication, rapid assessment of calls, and accurate transmission of information using EMS CAD equipment. Strong multitasking and time-management skills are essential, with 1 year of dispatching preferred.