Dispatcher - Patient Care Coordinator

Team Ambulance; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

TEAM MOBILE HEALTH CARE in Memphis is seeking a full-time dispatcher who receives and dispatches emergency and non-emergency calls, collaborates with the Operations Center, and supports TMHC and contracted clients.

The role emphasizes leadership, clear communication, rapid assessment of calls, and accurate transmission of information using EMS CAD equipment. Strong multitasking and time-management skills are essential, with 1 year of dispatching preferred.

Qualifications

• High School Diploma or Equivalent.
• Superior Customer Service and Critical Thinking Skills.
• Strong multi-tasking and time management abilities.
• One year of dispatching preferred.
• Operates an EMS CAD system to receive and transmit information.

Responsibilities

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC and contracted clients.
• Evaluate incoming calls to determine the appropriate EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Skills

Excellent communication

Customer service

Decision making under pressure

Multitasking

Time management

Education

High School Diploma or Equivalent

Tools

EMS CAD system

Job description

Description

TEAM MOBILE HEALTH CARE - MEMPHIS, TN

Full-Time | On-site

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Responsibilities

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to Team Mobile Health Care (TMHC) and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Requirements

• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls obtains necessary information from callers
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• High School Diploma or Equivalent.
• Superior Customer Service and Critical Thinking Skills
• Strong multi-tasking and time management abilities.
• one year of dispatching preferred.