Associate EMS Dispatcher

Rural Metro Fire Department; Phoenix (AZ); On-site; USD 23,650 - 33,684; Full time

Job summary

Rural Metro Fire Department in Phoenix is seeking an Associate EMS Dispatcher for a full-time role. Starting pay is $20.81 per hour with a multi-part bonus opportunity after milestones.

Responsibilities include processing 911 and non-emergency calls, dispatching appropriate resources, providing medical dispatch instructions per IAED standards, and accurate data entry using CAD. This role demands clear communication and multitasking ability.

Qualifications

• High school diploma or equivalent required.
• 1 year of emergency dispatch, medical or telecommunications experience, or 2 years of high-demand customer service.
• Strong reading, writing and English communication skills.
• Clear radio/telephone communication and accurate data handling.
• Ability to multitask and use multiple computer systems after training.

Responsibilities

• Process 911 and non-emergency calls to determine needed assistance and dispatch resources promptly.
• Maintain accountability and provide exemplary customer service throughout calls.
• Provide medical dispatch instructions per the International Academy of Emergency Dispatch standards.
• Track and enter data for calls using a computer aided dispatch system.
• Dispatch appropriate resources (fire trucks, ambulances) using critical thinking.
• Facilitate timely interfacility transport when needed.

Skills

Typing

Multitasking

Radio communication

English writing

Education

High school diploma or equivalent

Tools

Dispatch software

Data entry

Job description

Associate EMS Dispatcher

FULL-TIME Opportunity

Starting Pay: $20.81 per hour

***$1,500 bonus opportunity after 9 months, $300 after 90 days and getting signed off on Interfacility Call Taking, $300 after 180 days and getting signed off on 911 Call Taking, $900 after 270 days and getting signed off on a dispatch channel ***

Tired of doing the same thing day after day at your current job? Are you looking for a job where each day is different? Do you want a job where you are able to make a meaningful contribution to your community? Do you want to make a real difference in someone’s life? Join us and become one of the first, first responders!

RESPONSIBILITIES

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market.

QUALIFICATIONS

• High school diploma or equivalent.
• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills
• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training

Why Choose AMR?

Why Choose AMR? AMR is one of Global Medical Response’ s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors —keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.