EMS Dispatcher: Life-Saving 911 Communications Specialist

Emergency Telecommunicator Services; Hondo (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

insurance coverage

retirement benefits

paid leave

employee-assistance services

continuing education

Certification support

shift premiums

Job summary

Emergency Telecommunicator Services in Hondo, NM seeks an Emergency Medical Dispatcher to support urgent medical requests. The role involves gathering patient and incident information, prioritizing responses, and coordinating EMS resources in accordance with protocols.

Responsibilities include handling calls for illness or injury, confirming locations, and delivering protocol-based instructions. A high school diploma is commonly required, with CPR and additional coursework often expected.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

Emergency Telecommunicator Services in Hondo, NM seeks an Emergency Medical Dispatcher to support urgent medical requests. The role involves gathering patient and incident information, prioritizing responses, and coordinating EMS resources in accordance with protocols.

Responsibilities include handling calls for illness or injury, confirming locations, and delivering protocol-based instructions. A high school diploma is commonly required, with CPR and additional coursework often expected.