EMS Dispatcher — Life-Saving Communications Specialist

Emergency Telecommunicator Services; White Rock (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in White Rock, NM seeks qualified Emergency Medical Dispatchers to join their team. The role includes receiving calls, gathering patient and incident information, establishing response priorities, and coordinating EMS resources per approved protocols.

A high school diploma or equivalent is typically required; CPR certification is needed, and Dispatcher certification may be required. Training may be sponsored.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in White Rock, NM seeks qualified Emergency Medical Dispatchers to join their team. The role includes receiving calls, gathering patient and incident information, establishing response priorities, and coordinating EMS resources per approved protocols.

A high school diploma or equivalent is typically required; CPR certification is needed, and Dispatcher certification may be required. Training may be sponsored.