EMS Dispatcher: Life-Saving Calls & Coordinated Care

County Emergency Communications; Sharptown (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources from Sharptown, MD. Dispatchers gather patient and incident information, establish priorities, and support emergency resource coordination in accordance with approved protocols.

Depending on training and assignment, they may provide instructions before responders arrive, and must meet employer requirements for medical dispatch oversight and CPR certification.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources from Sharptown, MD. Dispatchers gather patient and incident information, establish priorities, and support emergency resource coordination in accordance with approved protocols.

Depending on training and assignment, they may provide instructions before responders arrive, and must meet employer requirements for medical dispatch oversight and CPR certification.