EMS Dispatcher: Life-Saving Communications Pro

Emergency Telecommunicator Services; Snow Hill (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Snow Hill, MD seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient data, and coordinate EMS resources. You will follow approved protocols and provide instructions to callers while ensuring accurate information flow to responders.

Role requires high school diploma or GED and EMT/CPR certifications may be needed. Expect varied shifts, possible overtime, and ongoing training in a fast-paced environment.

Qualifications

• High school diploma or GED commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency dispatching

Active listening

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Snow Hill, MD seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient data, and coordinate EMS resources. You will follow approved protocols and provide instructions to callers while ensuring accurate information flow to responders.

Role requires high school diploma or GED and EMT/CPR certifications may be needed. Expect varied shifts, possible overtime, and ongoing training in a fast-paced environment.