EMS Dispatcher: Life-Saving Calls & 24/7 Coordination

911 Emergency Communications; Craig (AK); On-site; USD 52,000 - 65,000; Full time

Job summary

911 Emergency Communications in Craig, AK, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow approved dispatch protocols and provide patient instructions as needed.

Overnight, weekend, and rotating shifts may be required. All candidates typically need a high school diploma or equivalent, with CPR certification and EMT/paramedic credentials considered, depending on the vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification/certification providers are specified by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Location verification

Questioning

Priority determination

Dispatch coordination

Protocol instruction

Documentation

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Craig, AK, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow approved dispatch protocols and provide patient instructions as needed.

Overnight, weekend, and rotating shifts may be required. All candidates typically need a high school diploma or equivalent, with CPR certification and EMT/paramedic credentials considered, depending on the vacancy.