EMS Dispatcher: Life-Saving Call Handling & Coordination

Emergency Telecommunicator Services; Wheaton (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Wheaton, MN is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate ambulance resources. The role requires adherence to dispatch protocols and precise communication with responders.

Applicants should possess a high school diploma or equivalent, CPR certification, and dispatcher credentials. Training may be sponsored by employers, with overnight, weekend, and rotating shifts common in the

Qualifications

• High school diploma or equivalent required or commonly required.
• Emergency Medical Dispatcher certification or equivalent preferred.
• CPR certification may be required; EMT or paramedic credentials vary by agency.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Relay patient info and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Crisis management

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

CPR certification

Job description

Emergency Telecommunicator Services in Wheaton, MN is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, gather critical information, and coordinate ambulance resources. The role requires adherence to dispatch protocols and precise communication with responders.

Applicants should possess a high school diploma or equivalent, CPR certification, and dispatcher credentials. Training may be sponsored by employers, with overnight, weekend, and rotating shifts common in the