EMS Dispatch Specialist — Urgent Coordination & Protocols

Emergency Telecommunicator Services; Minnesota; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Certification support

Job summary

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers in Minnesota. Responsibilities include receiving urgent medical calls, gathering patient details, and coordinating ambulance resources while following established dispatch protocols.

The role requires strong communication, the ability to work under pressure, and adherence to medical oversight and quality procedures. Training and certifications may be required depending on vacancy specifics.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; refer to the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Data entry

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers in Minnesota. Responsibilities include receiving urgent medical calls, gathering patient details, and coordinating ambulance resources while following established dispatch protocols.

The role requires strong communication, the ability to work under pressure, and adherence to medical oversight and quality procedures. Training and certifications may be required depending on vacancy specifics.