EMS Dispatcher: High-Impact Emergency Communications

Join EMSA; Tulsa (OK); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Join EMSA is seeking an Emergency Medical Dispatcher to evaluate a patient’s condition by telephone, prioritize calls using industry-standard protocols, and enter data into the CAD system within 60 seconds, 90% of the time. The role requires professionalism, strong communication, and the ability to work under pressure in a 24/7 operations center in Tulsa, Oklahoma.

You will maintain confidentiality, follow the System Status Plan, and coordinate with EMS and public safety partners during

Qualifications

• High School diploma or equivalent.
• Must be 18 years of age.
• Must have a valid Oklahoma driver’s license.
• Must have current EMR, EMT or Paramedic certification and meet other company standards depending on classification level.
• EMD certification preferred - EMSA can help obtain.
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency.
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA.

Responsibilities

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
• Maintain quality improvement program goals.
• Demonstrates the ability to modify the SSP as needed for efficient operations.
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Skills

Oklahoma driver's license

Telephone communication

Report writing

Education

High School diploma or equivalent

EMR/EMT/Paramedic certification

EMD certification preferred

Job description

Join EMSA is seeking an Emergency Medical Dispatcher to evaluate a patient’s condition by telephone, prioritize calls using industry-standard protocols, and enter data into the CAD system within 60 seconds, 90% of the time. The role requires professionalism, strong communication, and the ability to work under pressure in a 24/7 operations center in Tulsa, Oklahoma.

You will maintain confidentiality, follow the System Status Plan, and coordinate with EMS and public safety partners during