Emergency Medical Dispatch

EMSA- Emergency Medical Services Authority; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retention bonus $10,000

Shift differential for nights/weekends

Quarterly bonuses

Growth opportunities

Paid continuing education/licensure

457b retirement match

Paid time off from day one

Health, dental, vision insurance

Employer paid life and disability

Job summary

EMSA is Oklahoma's largest ambulance service. We are seeking dedicated dispatchers to prioritize emergency calls, coordinate with field teams, and ensure rapid, accurate communications. A robust benefits package supports your professional development and work-life balance.

Employees receive a $10,000 retention bonus, competitive pay with night/weekend differentials, quarterly bonuses, and opportunities for growth. Comprehensive health benefits and a strong retirement match are also provided.

Qualifications

• High School diploma or equivalent.
• Must have a valid Oklahoma driver’s license.
• Current EMR/EMT or Paramedic certification and meet company standards.
• EMD certification preferred and EMSA can help obtain.
• Preferred - at least 1 year of field or dispatcher experience.

Responsibilities

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Enter emergency calls into the CAD system within 60 seconds, 90% of the time.
• Achieve alert times within 30 seconds of call received time, 90% of the time.
• Demonstrate knowledge of communications equipment and System Status Plan (SSP).
• Direct resources during major/mass casualty incidents and maintain confidentiality.

Skills

Typing 30 wpm

Telephone communication

Written reports

Follow directions

Independent work

Education

High School diploma or equivalent

Current EMR/EMT/Paramedic certification

EMD certification preferred

Job description

Description

Interested in being part of a strong, mission-driven team?

EMSA is Oklahoma's largest ambulance service with a fleet of over 100 ambulances and a team of 700 Team Members strong.

Want to make a difference every day and grow your professional skills in the process?

Job Details

Interested in being part of a strong, mission-driven team? EMSA is Oklahoma's largest ambulance service with a fleet of over 100 ambulances and a team of 700 Team Members strong. Want to make a difference every day and grow your professional skills in the process? If so, EMSA is the place for you.

What We Offer Our Dispatchers

• $10,000 Retention bonus
• Competitive pay with shift differentials for nights and weekends.
• Quarterly bonuses offered
• Opportunities for growth. Our field training officers, supervisors, and managers began their careers as paramedics, EMT's, or in support positions. There is room here to grow!
• Paid continuing education and licensure. Well invest in you! Participate in a quality improvement project or special task force. Learn the communications side of our business. Attend leadership classes. Let us support your professional development.
• 457b retirement account with large employer match.
• Paid time off - accruing from your first day on the job!
• Excellent benefits package including health, dental, and vision insurance with generous employer contributions toward premiums. Employer paid life, disability, EAP, and more.

Minimum Qualifications

• High School diploma or equivalent
• Must be 18 years of age
• Must have a valid Oklahoma driver’s license.
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
• EMD certification preferred - EMSA can help obtain
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.

Essential Functions Of The Position

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
• Follow professional radio communications techniques.
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
• Maintain quality improvement program goals.
• Demonstrates the ability to modify the SSP as needed for efficient operations.
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
• Ability to direct resources during major/mass casualty incidents.
• Complies with all company policy, procedures, or practices.

Punctuality and regular, predictable, reliable, consistent attendance are essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Other Functions Of The Position

Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.

Knowledge, Skills, Abilities, And Other Characteristics

• Keys at least 30 words per minute
• Able to communicate with the public via telephone in a professional and courteous manner
• Write routine reports and correspondence.
• Willingness and ability to follow directions.
• Carry out instructions while working independently

Supervisory Responsibilities

• There are no direct supervisory responsibilities for the position.

Physical Demands

• Must be able to withstand considerable sitting, up to 12 hours daily
• work a variety of shift hours while performing the duties of the job
• Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms
• Occasionally lift and/or move up to 10 (ten) pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequent hearing and talking to interpret job functions.

Work Environment

• While performing the duties of this job, the SSC works inside an air-controlled environment
• The noise level in the work environment is usually moderate
• Minimal exposure to fumes or grease or hazardous conditions
• Frequently encounters stress due to responding to emergency calls

This job description is intended to provide a representative summary of the essential functions, major duties, and responsibilities to be performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.