EMS Dispatcher: Fast-Paced Protocol Expert

County Emergency Communications; Plantersville (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education assistance

Job summary

County Emergency Communications in Plantersville, TX seeks Emergency Medical Dispatchers to gather incident details, determine priorities, and coordinate EMS resources using approved protocols.

Responsibilities include receiving calls, confirming location, asking protocol questions, dispatching ambulances, providing instructions, relaying hazards, and documenting processes. Shifts may include overnights, weekends, and overtime as required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• EMD certification before appointment may be required or sponsored.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Clear communication

Education

High school diploma or equivalent

EMD certification (preferred/required)

CPR certification

Tools

Job description

County Emergency Communications in Plantersville, TX seeks Emergency Medical Dispatchers to gather incident details, determine priorities, and coordinate EMS resources using approved protocols.

Responsibilities include receiving calls, confirming location, asking protocol questions, dispatching ambulances, providing instructions, relaying hazards, and documenting processes. Shifts may include overnights, weekends, and overtime as required.