EMS Dispatcher: Fast-Paced Life-Saving Call Center

Emergency Telecommunicator Services; Town of Casco (WI); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher for Casco, WI. You will handle urgent medical calls, verify location, and relay critical information to responders, coordinating ambulance resources as needed.

Requirements may include a high school diploma and EMD certification with CPR where applicable. Roles may include overnight or weekend shifts and ongoing training per agency protocols.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and incident details.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.

Skills

Active listening

Calm under pressure

Communication skills

Education

High school diploma

EMD certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher for Casco, WI. You will handle urgent medical calls, verify location, and relay critical information to responders, coordinating ambulance resources as needed.

Requirements may include a high school diploma and EMD certification with CPR where applicable. Roles may include overnight or weekend shifts and ongoing training per agency protocols.