Emergency Medical Dispatcher: Urgent Call Center

Emergency Telecommunicator Services; Town of Cable (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Cable, WI seeks Emergency Medical Dispatchers to manage urgent medical calls, confirm locations, and coordinate ambulance resources. The role involves following approved protocols and maintaining accurate call documentation.

Applicants may be recruited for sponsored training; CPR certification and related coursework may be required. Some positions require Emergency Medical Dispatcher certification prior to appointment.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required; additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Cable, WI seeks Emergency Medical Dispatchers to manage urgent medical calls, confirm locations, and coordinate ambulance resources. The role involves following approved protocols and maintaining accurate call documentation.

Applicants may be recruited for sponsored training; CPR certification and related coursework may be required. Some positions require Emergency Medical Dispatcher certification prior to appointment.