EMS Dispatcher - 24/7 Emergency Communications Specialist

County Emergency Communications; Windsor Heights (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Windsor Heights, WV seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish response priorities, and coordinate EMS resources according to agency protocols.

Responsibilities include providing approved instructions when safe, verifying location and contact details, and maintaining accurate call documentation.

Qualifications

• Requires a high school diploma or equivalent.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements and vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (where required)

Job description

County Emergency Communications in Windsor Heights, WV seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, establish response priorities, and coordinate EMS resources according to agency protocols.

Responsibilities include providing approved instructions when safe, verifying location and contact details, and maintaining accurate call documentation.