EMS Dispatcher: Fast-Paced, Life-Saving Dispatch

Monroe Ambulance; City of Rochester (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Monroe Ambulance in Rochester, NY is seeking a Dispatcher responsible for handling and triaging inbound calls for emergency service. The dispatcher must have excellent communication skills and maintain situational awareness while facilitating crew safety and resource dispatch.

This role requires a high school diploma or equivalent and a commitment to complete the Emergency Medical Dispatch program within six months. The job environment is fast-paced yet rewarding, aimed at making a positive impact on healthcare outcomes.

Qualifications

• Ability to evaluate incoming calls to interpret their nature and urgency.
• Successfully complete required training programs prior to orientation.
• Must pass the Emergency Medical Dispatch program within 6 months of hire.

Responsibilities

• Handle and triage inbound calls for service.
• Dispatch appropriate resources according to procedures.
• Regularly communicate with crews throughout the shift.

Skills

Active listening

Excellent communication

Multitasking

Computer/typing skills

Situational awareness

Education

High school diploma or GED

1-year college or technical certificate

EMT training

Emergency Medical Dispatcher certification

Job description

Monroe Ambulance in Rochester, NY is seeking a Dispatcher responsible for handling and triaging inbound calls for emergency service. The dispatcher must have excellent communication skills and maintain situational awareness while facilitating crew safety and resource dispatch.

This role requires a high school diploma or equivalent and a commitment to complete the Emergency Medical Dispatch program within six months. The job environment is fast-paced yet rewarding, aimed at making a positive impact on healthcare outcomes.