EMS Dispatcher - Critical Care Call Center Pro

Emergency Telecommunicator Services; Payneville (KY); On-site; USD 40,000 - 56,000; Full time

Job summary

Emergency Telecommunicator Services in Payneville, KY seeks qualified Emergency Medical Dispatchers to join a 24/7 operations team handling urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate resources to support responders.

Responsibilities include requesting essential information, providing approved pre-arrival instructions, and documenting calls while adhering to dispatch protocols and oversight requirements.

Qualifications

• High school diploma or equivalent required.
• EMD certification or current EMS dispatcher certification required.
• CPR certification may be required.
• EMT or paramedic credentials may be preferred but not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch

Communication

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

Emergency Telecommunicator Services in Payneville, KY seeks qualified Emergency Medical Dispatchers to join a 24/7 operations team handling urgent medical calls. You will gather patient and incident details, establish priorities, and coordinate resources to support responders.

Responsibilities include requesting essential information, providing approved pre-arrival instructions, and documenting calls while adhering to dispatch protocols and oversight requirements.