Emergency Medical Dispatcher: 24/7 Critical Call Center

County Emergency Communications; Lackey (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Lackey, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. You will gather patient and incident details, establish priorities, and support EMS coordination according to approved protocols.

Responsibilities include confirming locations, asking structured questions, and relaying critical information to responders while maintaining documentation and quality-review duties.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Lackey, KY is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. You will gather patient and incident details, establish priorities, and support EMS coordination according to approved protocols.

Responsibilities include confirming locations, asking structured questions, and relaying critical information to responders while maintaining documentation and quality-review duties.