EMS Dispatcher: Critical Calls & Coordinated Response

Emergency Telecommunicator Services; Whitehouse Station (NJ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Whitehouse, NJ seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, and coordinate ambulance resources. The role requires a high school diploma and CPR/EMD certifications, with potential training or sponsorship by the employer.

Applicants must meet background screening and medical dispatch certification requirements; prior EMT/paramedic credentials are not universally required.

Qualifications

• Two or more certifications may be required as part of the hiring process.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency call handling

Data entry

Education

High school diploma

CPR certification

EMD certification (EMergency Medical Dispatcher)

Job description

Emergency Telecommunicator Services in Whitehouse, NJ seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations, and coordinate ambulance resources. The role requires a high school diploma and CPR/EMD certifications, with potential training or sponsorship by the employer.

Applicants must meet background screening and medical dispatch certification requirements; prior EMT/paramedic credentials are not universally required.