Emergency Medical Dispatcher - 24/7 Critical Call Center

Emergency Telecommunicator Services; Mount Airy (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Mount Airy, GA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate ambulance dispatch according to approved protocols.

The role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma is commonly required, CPR certification may be needed, and EMT/paramedic credentials are not universally required. Training or sponsorship may be available.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or Equivalent

Job description

Emergency Telecommunicator Services in Mount Airy, GA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate ambulance dispatch according to approved protocols.

The role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma is commonly required, CPR certification may be needed, and EMT/paramedic credentials are not universally required. Training or sponsorship may be available.