EMS Dispatcher - Critical 24/7 Emergency Communications

Emergency Telecommunicator Services; Mountain View (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatcher opportunities in Mountain View provide critical frontline support. Dispatchers gather patient and incident details, establish response priorities, and coordinate EMS resources using approved protocols.

Depending on training, certification, and assignment, they may offer pre-arrival instructions and handle calls for illness, injury, and emergencies while ensuring accurate documentation and ongoing quality review.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Medical Dispatcher opportunities in Mountain View provide critical frontline support. Dispatchers gather patient and incident details, establish response priorities, and coordinate EMS resources using approved protocols.

Depending on training, certification, and assignment, they may offer pre-arrival instructions and handle calls for illness, injury, and emergencies while ensuring accurate documentation and ongoing quality review.