EMS Dispatcher: 24/7 Urgent-Care Coordination

County Emergency Communications; Aurelia (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers in Aurelia, IA to handle medical emergency calls and coordinate responses. You will gather location data, determine priorities, and provide protocol-based instructions under supervision.

This role may require EMS dispatch certification and CPR as part of ongoing training. Employees may work overnight or rotating shifts in a continuous operations environment, with overtime as needed; compensation ranges reflect market norms for

Qualifications

• High school diploma or equivalent required; sponsor training may be available.
• May require Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Call handling

Multitasking

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks Emergency Medical Dispatchers in Aurelia, IA to handle medical emergency calls and coordinate responses. You will gather location data, determine priorities, and provide protocol-based instructions under supervision.

This role may require EMS dispatch certification and CPR as part of ongoing training. Employees may work overnight or rotating shifts in a continuous operations environment, with overtime as needed; compensation ranges reflect market norms for