EMS Dispatcher: 24/7 Critical Call Center Hero

County Emergency Communications; Algona (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Job summary

County Emergency Communications in Algona, IA seeks Emergency Medical Dispatchers to handle calls, verify locations and details, and determine incident priorities using approved protocols. The role may involve overnight shifts, weekends, and overtime per assignment, with continuous readouts and coordination of EMS resources.

General requirements include a high school diploma or equivalent, with possible sponsored training.

Qualifications

• High school diploma or equivalent commonly required.
• Employer may sponsor training or require current Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

EMD certification

CPR certification

Education

High school diploma or equivalent

Job description

County Emergency Communications in Algona, IA seeks Emergency Medical Dispatchers to handle calls, verify locations and details, and determine incident priorities using approved protocols. The role may involve overnight shifts, weekends, and overtime per assignment, with continuous readouts and coordination of EMS resources.

General requirements include a high school diploma or equivalent, with possible sponsored training.