EMS Dispatcher - 24/7 Critical Response Coordinator

Emergency Telecommunicator Services; Rutland Township (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement Benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Rutland, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow approved protocols and relay essential information to responders.

The role may require CPR and EMS dispatcher certification, with potential for overnight or irregular schedules typical for emergency communications environments.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Active listening

Communication skills

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Rutland, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate response priorities. You will follow approved protocols and relay essential information to responders.

The role may require CPR and EMS dispatcher certification, with potential for overnight or irregular schedules typical for emergency communications environments.