Emergency Medical Dispatcher — 24/7 Critical Communications Pro

Emergency Telecommunicator Services; Sorento (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Sorento, IL is seeking Emergency Medical Dispatchers to join a critical operations team. You will handle urgent calls, verify patient location, relay essential details, and determine response priorities using agency-approved protocols to support rapid EMS deployment.

The role may require overnight shifts and rotating schedules, with CPR and EMS dispatcher credentials preferred or required by the hiring agency.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required; EMS dispatcher credentials are not universal.
• Training or certification as Emergency Medical Dispatcher may be required by some employers.

Responsibilities

• Receive calls involving illness, injury, and emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using dispatch protocols.
• Dispatch or coordinate ambulance resources when assigned.
• Document call processing and participate in quality reviews.

Skills

Calm under pressure

Strong communication

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Sorento, IL is seeking Emergency Medical Dispatchers to join a critical operations team. You will handle urgent calls, verify patient location, relay essential details, and determine response priorities using agency-approved protocols to support rapid EMS deployment.

The role may require overnight shifts and rotating schedules, with CPR and EMS dispatcher credentials preferred or required by the hiring agency.