Emergency Medical Dispatcher - 24/7 Critical Dispatch

County Emergency Communications; Morristown (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

County Emergency Communications in Morristown, TN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and set response priorities per approved protocols.

Responsibilities include providing protocol-based guidance, coordinating EMS resources, and maintaining accurate call records. A high school diploma and EMS Dispatcher certification are required; CPR may be required depending on vacancy terms.

Qualifications

• A high school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Morristown, TN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and set response priorities per approved protocols.

Responsibilities include providing protocol-based guidance, coordinating EMS resources, and maintaining accurate call records. A high school diploma and EMS Dispatcher certification are required; CPR may be required depending on vacancy terms.