EMS Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Richmond (UT); On-site; USD 36,000 - 65,000; Full time

Job summary

County Emergency Communications in Richmond, Utah, is seeking a dispatcher to handle emergency medical calls, verify locations, collect data, and determine dispatch priority. The role includes coordinating ambulance resources and relaying critical information to responders, with protocol-based instructions and ongoing quality reviews.

The position involves extended console work with headset use, and employees may work overnight, weekends, holidays, and overtime.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Richmond, Utah, is seeking a dispatcher to handle emergency medical calls, verify locations, collect data, and determine dispatch priority. The role includes coordinating ambulance resources and relaying critical information to responders, with protocol-based instructions and ongoing quality reviews.

The position involves extended console work with headset use, and employees may work overnight, weekends, holidays, and overtime.