EMS Dispatcher – 24/7 Critical Call Center

911 Emergency Communications; Mineral Wells (TX); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Wells, TX. These roles involve gathering patient and incident information, establishing response priorities, and coordinating emergency medical resources.

Depending on training and assignment, dispatchers may provide approved instructions before responders arrive, following medical dispatch protocols and oversight requirements. Opportunities may include night, weekend, and rotating shifts.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Wells, TX. These roles involve gathering patient and incident information, establishing response priorities, and coordinating emergency medical resources.

Depending on training and assignment, dispatchers may provide approved instructions before responders arrive, following medical dispatch protocols and oversight requirements. Opportunities may include night, weekend, and rotating shifts.